Terms and Conditions

Policy in Istanbul Daily Tours

Please be ready 10 munites before pick up time

%30 discount for Children under the 8 age

Because of Trafiic Jam of İstanbul , pick up may be delayed beyond our control.

Cancellation Policy

If you cancel up to 48 hours in advance of the experience, you will receive full refund.
When you cancel less than 48 hours before start time, you will not be refunded.
If you want any changes less than 48 hours before start time, it will not be accepted.
If the tour canceled due to poor weather, we will offer a different date or a full refund.

We reserves the right to alter , postpone or cancel the tour without pior notice due to unforseen circumstances.

We disclaim any responsibility and shall not pay any indemnity or reimbursement in the event that museums or monument included in the program could not be visited with any reason beyond our control.

Guest are to be promptly on time at the meeting point shown by the tour guide.

Tour will be proceed without waiting the delayers after maximum 10 munites passed from Meeting time .

Policy for Istanbul and Turkiye Package Tour

PAYMENT PROCEDURE - CANCELATION POLICY
All Bank Charges Belong Sender ( 50 Euro per transfer via bank , %3 with credit card )
Cancellation Made Within 6 days prior to departure , Fully No-show
7-15 Days Prior to Departure Date 50% of total purchase amount can be refunded
16-24 Days Prior to Departure Date 75% of total purchase amount can be refunded
25 or more Days Prior to Departure DateRefund PolicyNon-refundable 100% of total purchase amount can be refunded

• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
• The notification day and departure day are NOT counted. Eg. If the tour departure day is April 4th, we receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure date.
• If a tour is scheduled to depart within the next 6 days, we will not change a traveler's departure date and will not offer a refund.
• All cancellations must be made directly with Istanbul Guide Services, not with tour providers.
• In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler's check/cashier's check will be refunded via bank transfer. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.
• All domestic and international flight tickets purchased by us (Istanbul Guide Services) are non-refundable.

Free Cancellation
• Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.
• Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.
• Any service that is included in the package tour can be canceled up to 72 hours before the tour start time. Service canceled within 72 hours is non-refundable.

First-class customer service
Excellent personalized tour, Great Experience
Skip the long Line of Museums
A+ Private Tour Guide, treated like VIP
Nice walking tour, well worth it!
24/7 Support